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Customer Service

Welcome to our NEVELE11 Customer Service page. We are available Monday thru Friday, 8 AM to 6 PM PST (Pacific Standard Time). If you need any assistance with an order, a return request, shipping info basic facts about this website or press inquiries, please follow the links to those pages for full details. 

• Track My Order
• Return Policy
• Shipping Info
• FAQs

Our Gift Cards

Our exclusive N11 online gift cards (ecards) are available for the cost of the card and redeemable online anytime - they never expire. N11 cards are not eligible for redemption on any other website or store, be it online or brick-n-mortar. Ecards cannot be redeem with any of our retail partners. The purchaser and the recipient will be notified via email with instructions on how to redeem their exclusive ecard on this website. 

If you have any questions not covered on this page or our other specific category pages, please feel free to submit your inquiry in the form provided and someone will reply right away.

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